Terms And Conditions

General Terms and Conditions

General Terms and Conditions (Turor B.V.) – (https://turorparfum.com/)

These General Terms and Conditions of Stichting Webshop Keurmerk were established in consultation with the Consumers\’ Association within the framework of the Coordination Group for Self-Regulation Consultation (CZ) of the Social and Economic Council and will take effect from June 1, 2014.

These General Terms and Conditions will be used by all members of Stichting Webshop Keurmerk, except for financial services as referred to in the Financial Supervision Act and insofar as these services are supervised by the Netherlands Authority for the Financial Markets.

Table of Contents:

  • Article 1 – Definitions
  • Article 2 – Identity of the entrepreneur
  • Article 3 – Applicability
  • Article 4 – The offer
  • Article 5 – The agreement
  • Article 6 – Right of withdrawal
  • Article 7 – Obligations of the consumer during the cooling-off period
  • Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
  • Article 9 – Obligations of the entrepreneur in case of withdrawal
  • Article 10 – Exclusion of the right of withdrawal
  • Article 11 – The price
  • Article 12 – Compliance and extra guarantee
  • Article 13 – Delivery and execution
  • Article 14 – Long-term transactions: duration, termination, and renewal
  • Article 15 – Payment
  • Article 16 – Complaints procedure
  • Article 17 – Disputes
  • Article 18 – Industry guarantee
  • Article 19 – Additional or deviating provisions
  • Article 20 – Modification of the general terms and conditions of Stichting Webshop Keurmerk

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Supplementary agreement: an agreement in which the consumer acquires products, digital content, and/or services in connection with a distance contract and these products, digital content, and/or services are provided by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur.
  • Cooling-off period: the period within which the consumer can exercise his right of withdrawal (14 days).
  • Consumer: (Natural person (Individual customer)).
  • Right of withdrawal: (14 days).
  • Entrepreneur: (Turor B.V.).
  • Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of an organized system for the remote sale of products, digital content, and/or services.

Article 2 – Identity of the entrepreneur

  • Company name: (Turor B.V.)
  • Street and house number: (Goudsesingel 103-105 3031EE Rotterdam Nederland)
  • Postal code and city: (Goudsesingel 103-105 3031EE Rotterdam Nederland)
  • Country: Netherlands
  • Chamber of Commerce number: (91780756)
  • VAT number: (NL865767920B01)
  • Email: (support@turor.nl)
  • Phone number: (+(31) 020 809 5362)

Article 3 – Applicability

  • These general terms and conditions apply to every offer of the entrepreneur and to every distance agreement concluded between the entrepreneur and the consumer.
  • Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before concluding the distance contract, how the general terms and conditions can be inspected and that they will be sent to the consumer free of charge upon request.
  • If the distance contract is concluded electronically, the text of these general terms and conditions may be provided to the consumer electronically before the distance contract is concluded, in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, before concluding the distance contract, it will be indicated where the general terms and conditions can be electronically accessed and that they will be sent electronically or otherwise free of charge at the consumer\’s request.
  • If specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer can always rely on the most favorable applicable provision in case of conflicting conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer includes a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these must be a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer.

Article 5 – The Agreement

  • The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the stipulated conditions.
  • If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may dissolve the agreement.
  • If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.
  • The entrepreneur may, within the legal framework, inquire whether the consumer can meet his payment obligations and about all those facts and factors relevant to responsibly entering into a distance contract. If the entrepreneur has good reasons based on this investigation to refuse the agreement, he is entitled to refuse an order or application or to attach special conditions to its execution.
  • At the latest upon delivery of the product, service, or digital content, the entrepreneur shall provide the consumer with the following information, in writing or in a manner that allows the consumer to store it in an accessible way:
    • The visiting address of the entrepreneur’s business location where the consumer can submit complaints: (Goudsesingel 103-105 3031EE Rotterdam Nederland)
    • The conditions and the manner in which the consumer can exercise the right of withdrawal: (14 days)
    • Information on guarantees and existing after-sales service: (2 years)
    • The total price including all taxes of the product, service, or digital content; where applicable, the delivery costs: (€6,90)
    • The payment method, delivery, and execution of the distance contract
    • The requirements for terminating the contract if it has a duration of more than one year or is indefinite.
    • If the consumer has a right of withdrawal, the model withdrawal form.
  • In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of Withdrawal

For Products:

  • The consumer may dissolve an agreement concerning the purchase of a product during a cooling-off period of at least (14 days) without giving any reason.
  • The entrepreneur may ask the consumer for the reason for withdrawal but may not oblige him to state his reason(s).
  • The cooling-off period starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.

For Services and Digital Content Not Delivered on a Physical Medium:

  • The consumer may dissolve a service agreement and an agreement for the supply of digital content that is not delivered on a physical medium within at least (14 days) without giving any reason.
  • The entrepreneur may ask the consumer for the reason for withdrawal but may not oblige him to state his reason(s).
  • The cooling-off period starts on the day following the conclusion of the agreement.

Extended Cooling-off Period:

  • If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period.
  • If the entrepreneur provides the required information within twelve months after the initial cooling-off period started, the cooling-off period will expire (14 days) after the consumer receives that information.

Article 7 – Obligations of the Consumer During the Cooling-off Period

  • During the cooling-off period, the consumer shall handle the product and its packaging with care. He shall only unpack or use the product to the extent necessary to determine its nature, characteristics, and functionality.
  • The consumer is only liable for any reduction in value of the product that results from handling the product beyond what is necessary to determine its nature, characteristics, and functionality.
  • The consumer is not liable for any reduction in value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal before or at the time of the contract conclusion.

Article 8 – Exercise of the Right of Withdrawal by the Consumer and Costs Thereof

  • If the consumer exercises his right of withdrawal, he must notify the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
  • As soon as possible, but within (14 days) after the day of notification, the consumer must return the product or hand it over to the entrepreneur (or an authorized representative). This is not required if the entrepreneur has offered to collect the product himself. The consumer has met the return deadline if he returns the product before the cooling-off period has expired.
  • The consumer must return the product with all accessories supplied, if reasonably possible, in its original condition and packaging.
  • The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
  • The consumer bears the direct costs of returning the product unless the entrepreneur has stated that he will bear these costs: (€-).
  • If the consumer exercises his right of withdrawal, all supplementary contracts are legally terminated.

Article 9 – Obligations of the Entrepreneur in Case of Withdrawal

  • If the entrepreneur allows the consumer to submit a withdrawal notification electronically, the entrepreneur shall immediately confirm receipt of this notification upon receipt.
  • The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs, within (14 days) after the notification of withdrawal.
  • The entrepreneur may withhold reimbursement until he has received the product or until the consumer has provided proof of return, whichever occurs earlier.
  • The refund shall be processed using the same payment method as used by the consumer, unless otherwise agreed.
  • If the consumer has opted for a more expensive delivery method than the standard, the entrepreneur is not required to refund the additional costs.

Article 10 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude certain products and services from the right of withdrawal, provided this is clearly stated in advance. This applies, among others, to:

  • Products or services whose price is linked to fluctuations in the financial market.
  • Contracts concluded during a public auction.
  • Service contracts after full execution of the service.
  • Custom-made or personalized products.
  • Products that quickly perish or have a limited shelf life.
  • Sealed products that are unsuitable for return for hygiene reasons if the seal has been broken.
  • Digital content that is not supplied on a tangible medium and whose execution has begun with the consumer\’s consent.

Article 11 – The Price

  • During the validity period stated in the offer, prices shall remain stable, except for changes in VAT rates.
  • Price increases within 3 months after the agreement is concluded are only permitted if they result from legal provisions.
  • Price increases after 3 months are only permitted if the consumer has the right to terminate the agreement.
  • All stated prices include VAT and are in the default currency: (EUR (€)).

Article 12 – Performance of the Agreement and Additional Guarantee

  • The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, and reasonable requirements for reliability and usability.
  • A warranty provided by the entrepreneur, supplier, manufacturer, or importer does not affect the consumer’s statutory rights.
  • An additional guarantee refers to any commitment by the entrepreneur beyond what is legally required.
  • The warranty period is: (2 years).

Article 13 – Delivery and Execution

  • The entrepreneur shall exercise the utmost care when receiving and executing product orders.
  • The place of delivery is the address that the consumer has provided to the entrepreneur.
  • Accepted orders will be executed within 30 days unless a different delivery period has been agreed.
  • If delivery is delayed, the consumer shall be informed within 30 days and has the right to dissolve the agreement at no cost.
  • The risk of damage and/or loss of products rests with the entrepreneur until the delivery to the consumer.

Article 14 – Long-Term Transactions: Duration, Termination, and Renewal

Termination:

  • The consumer may terminate an agreement for an indefinite period with a notice period of no more than one month.
  • An agreement for a fixed term may be terminated at the end of the duration with a notice period of no more than one month.
  • The consumer may terminate the agreement at any time, without restriction to a specific period.

Renewal:

  • An agreement for a fixed term may not be automatically renewed, except in specific cases such as newspapers, magazines, and weekly periodicals with a maximum duration of three months.
  • An automatic renewal for an indefinite period is only allowed if the consumer can terminate the agreement at any time with a notice period of no more than one month.

Duration:

  • If an agreement lasts longer than one year, the consumer may terminate it at any time after one year with a notice period of no more than one month.

Article 15 – Payment

  • The consumer must pay the amounts due within 14 days after the start of the cooling-off period.
  • Advance payment may never exceed 50%, unless otherwise agreed.
  • The consumer must immediately report any inaccuracies in the payment details to the entrepreneur.
  • In the event of late payment, the entrepreneur may charge statutory interest and collection costs.

Article 16 – Complaints Procedure

  • The entrepreneur has a complaints procedure and handles complaints in accordance with this procedure.
  • Complaints must be submitted within a reasonable period and fully described.
  • The entrepreneur shall respond to complaints within 14 days of receipt.
  • If a complaint is not resolved within 3 months, a dispute arises that falls under the dispute resolution procedure.
  • Complaints can also be submitted via the complaint form on the consumer page of (https://turorparfum.com/).
  • For complaints, contact can be made via: (support@turor.nl).

Article 17 – Disputes

  • Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
  • Disputes concerning the conclusion or execution of agreements may be submitted to the Webshop Disputes Committee, Postbus 90600, 2509 LP The Hague.
  • A dispute will only be considered if the consumer has first submitted their complaint to the entrepreneur within a reasonable time.
  • A dispute must be submitted in writing to the Disputes Committee within twelve months after it has arisen.
  • If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice.
  • The Disputes Committee issues a binding decision in accordance with its regulations (View regulations).
  • If the entrepreneur is declared bankrupt or ceases its business activities, the Disputes Committee will not continue handling the case.
  • For disputes concerning remote sales, the Webshop Keurmerk Disputes Committee has jurisdiction.

Article 18 – Industry Guarantee

  • Stichting Webshop Keurmerk guarantees compliance with binding decisions of the Disputes Committee by its members.
  • If a member fails to comply with a binding decision, Stichting Webshop Keurmerk will compensate the consumer up to a maximum of €10,000 per binding decision.
  • For amounts exceeding €10,000, the foundation has an obligation to make efforts to ensure compliance.
  • To apply for this guarantee, the consumer must submit a written request to Stichting Webshop Keurmerk and transfer their claim.

Article 19 – Additional or Deviating Provisions

  • Additional or deviating provisions may not be to the detriment of the consumer.
  • These provisions must be recorded in writing or made accessible on a durable medium.

Article 20 – Amendment of the General Terms and Conditions of Stichting Webshop Keurmerk

  • Stichting Webshop Keurmerk will not amend these general terms and conditions without consultation with the Consumers\’ Association.
  • Changes only take effect after publication, with the most favorable provision for the consumer prevailing.

Address of Stichting Webshop Keurmerk:

  • Street and house number: (Goudsesingel 103-105 3031EE Rotterdam Nederland)
  • Postal code and city: (Goudsesingel 103-105 3031EE Rotterdam Nederland)