Returns
It may happen that you want to return an order. Perhaps because the product does not meet your expectations or for another reason. Whatever the reason, you have the right to cancel your order up to (14 days) after receipt without giving any reason.
After cancellation, you have an additional (14 days) to return your product. You will then receive a full refund, including shipping costs. Only the return shipping costs from your home to the webshop are at your own expense. These costs are approximately (€-) per package; please check your carrier’s website for exact rates.
If you exercise your right of withdrawal, the product, along with all supplied accessories, must be returned to the seller in its original condition and packaging if reasonably possible. To use this right, please contact us via (info@turorparfum.com). We will then refund the order amount due within (14 days) after registering your return, provided the product has already been received in good condition.
If the product is damaged or the packaging is more damaged than necessary to test the product, we may charge you for the depreciation of the product. Please handle the product with care and ensure it is properly packaged when returning it.
Return Address:
(Goudsesingel 103-105 3031EE Rotterdam Nederland)
Exchanging a product?
Would you like to exchange your product? No problem at all. You can contact us via (info@turorparfum.com). However, you are responsible for the return shipping costs.
I provided the wrong delivery address!
Did you accidentally provide the wrong delivery address? Please contact us as soon as possible, and we will try to modify the order for you.